The website was extremely easy to navigate and the payment process went smoothly. I received an immediate confirmation of my order, and an e-mail when it was ready to ship. It came packaged very securely and protected and when I opened it, it was nicer than I even expected. It is heavy, sturdy, has a beautiful felt interior and they did a beautiful job on the engraving. This is going to be a wedding gift to my niece (my godchild) and her fiance. I would definitely order from this company again.