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  WHAT'S HOT
  NEW ARRIVALS
  
SHOP BY THEMES
    beach + island favors
    asian favors
    tea + coffee + wine favors
    garden + spring favors
    love + romance favors
    eco-friendly favors
  
FAVORS BY CATEGORY
    personalized boxes
    bath + soap + potpourri
    edible keepsakes
    votives + novelty candles
  
UNIQUE INVITATIONS
    invitation bottles + scrolls
    designer + custom cards
  
FOR RECIPIENT
    for couple
    for her
    for him
    for bridesmaid
    for groomsmen
    for attendants + guest
    for mother
    for father
    for corporate promotion
    for business associate
  
PERSONALIZED GIFTS
    bar + wine + gourmet
    cups + coasters + vases
    handbags
    women + men wear
    crystal gifts + awards
    travel + games + leisure
  
D-I-Y WEDDING SUPPLIES
    personalized ribbons + tags
    place card holders + frames
    chocolate + novelty candy
    diy accessories
 
H E L P		  

 

  

 
1. When will my order arrive?

Custom/Personalized favors usually ships within 7-14 working days, plus ground shipping transit time before arrival. All other products usually ships within 3-5 working days, plus ground shipping transit time. Rush order is available for Custom/Personalized favors and usually ships within 1-7 working days, plus shipping transit time. If your package requires express air shipping, additional shipping charges will apply. Otherwise, standard ground shipping transit time is up to 5 working days. Please call 1.800.793.3924 for Next Day shipping. All orders are based upon availability.

International orders can not be rushed and may take up to 2-4 weeks before arrival. Tracking numbers are only available for U.S. deliveries. Customer will be notified if product is on back order. If you wish to RUSH your order, please email wedding@hansonellis.com or call 1.800.793.3924 after you completed your online order. Please provide us the following information so we can process your order immediately.

1. Purchaser's name:
2. Your order number:
3. Desired arrival date:


2. What are the shipping destinations and S&H cost?

HansonEllis.com ships to U.S. states, Alaska, Hawaii, Puerto Rico, and most international destinations and APO/FPO addresses. (Please note: shipping time to APO/FPO will vary depending on destination and customs clearance and there will be additional fees upon shipment. No candy orders for non-U.S. states. Standard Shipping & Handling charges for ground shipping starts at $6.75 per order. Shipment charges are based on quantity, weight and size of package.

Please note: During the summer and warmer months, orders with chocolates will require ice-packing. Customers will be notified of these fees before shipment.

Shipments outside the continental US (Alaska, Hawaii, & Puerto Rico) will include a surcharge upon delivery. Canadian & International shipments will include an additional shipping fee upon shipment. All custom duty & taxes outside the U.S. are the responsibility of the customers.

Shipping rates are based on handling fee and carrier selected by HansonEllis. For shipping estimations, go to  www.UPS.com, www.FedEx.com, and/or www.usps.com (USPS for international destinations. Tracking # is only available for U.S. shipments. All shipments will be delivered by FedEx, UPS or USPS.


3. What is our exchange and return/refund policy?

We stand behind the quality of all our products. If you are not satisfied with your purchase or it is not 100% free from defects, you may exchange the merchandise in it's original packaging. Understandably, special orders, perishable products including soaps, candles, candy, tea & coffee bags, etc., personalized items (ribbons and confetti cards), and products that are made to order (engraved, printed, embossed, embroidered, hot stamped, etched) by HansonEllis.com can not be exchanged or refunded.

Please review your invoice for accuracy and notify us within 24 hours if necessary changes are needed. Additional fees may apply to personalized orders that are confirmed or completed after 24 hours. To cancel an order, please call 1.800.793.3924 or e-mail support@hansonellis.com within 24 hours. If you wish to return the product(s), we will refund the product's subtotal. Shipping cost will not be refunded from your original receipt and return shipping is the responsibility of the customer.

Product(s) must be returned within 14 days upon receiving the merchandise for a refund/exchange. Products returned after 14 days will include a 20% restocking fee. We do not accept products after 30 days. You are required to request RMA (return merchandise authorization) for any returns, exchanges, or refunds by contacting support@hansonellis.com or calling 1.800.793.3924. Please note reason for exchange or return on the invoice. For customer's protection, insure the package against damage/lost. HansonEllis.com will not be responsible for lost or damaged packages returned by the customers. Return package to HansonEllis.com, 2370 W. Carson Street, #160 Torrance, CA 90501. Allow 7-14 business days after delivery of your returned merchandise to our facility for refunds or exchanges to be processed.


4. Engraving Guidelines

It is the customer's responsibility to enter personalized information correctly. We will personalize all text information exactly as they appear. Be sure to use correct capitalization for all letters. Engraving may not appear exactly like it is pictured, in terms of number of characters. Therefore, we reserve the right to adjust the font size to fit properly on the engraved area.


5. What payments do we accept?

SHOP SAFE: All credit card orders are securely transmitted to HansonEllis using GeoTrust. We carefully review orders for accuracy to protect customers and prevent unauthorized credit card use. HansonEllis Manually Authorize and Charge credit cards for the purchased amount, avoiding the automatic authorization and charging. Your confidence and trust is our priority.

Credit Card: We accept Visa, MasterCard, American Express, and Discover through a secure URL. Sites secured by QuickSSL utilizing 128-bit SSL certificate thereby offering a high level of encryption or security. SSL encrypts credit card numbers by scrambling the data into a format which can only be read by an authorized processor. This means you can rest assured that communications between your browser and this site's web servers are private and secure. We use GeoTrust QuickSSL to give online consumers and businesses peace of mind.
 


Optional Payments: We also accept personal checks, company checks, or money order. You can call to place an order or complete an order form (  click here) and mail it with your payment to HansonEllis.com. Please mail order for to 21143 Hawthorne Blvd. #304, Torrance CA 90503. You will receive an email after we process your order. Allow 7-14 business days for check(s) to clear. If you wish to place an order by phone, please call 1.800.793.3924 and a sales representative help you with your order. Sales tax will only be assessed in the state of California. All other states, countries are tax-exempt.


6. Do you offer samples?

You can purchase one sample from HansonEllis.com website, standard S&H charges will apply to your order. We do not personalize samples with your name(s) and date, but will use a sample template for personalization, if you wish to add a confetti card or ribbon personalization. Many of our products require a minimum quantity (candles, soaps, assorted, theme, glass, & box favors).  Rotor engravable items have no minimum. Please call for assistance if you are purchasing more than one sample.


7. Do you have a catalog?

Our selection of custom favors is available only on the internet. With many new products added weekly, our collection of custom favors and gifts are available only on the internet. Please bookmark our site to come back later for specials and updates.


8. Do you have a resellers program?

HansonEllis resell program has been moved to www.rockwellindustry.com. However, we will continue to serve Advertising Agencies, Marketing Companies, Corporate Event Representatives, Hotels, and Restaurants for tremendous savings. Please visit our Corporate page for details. Click Here!


9. Do we Price Guarantee our products?

We do everything to make sure you don't pay a penny more than you should for anything you buy at HansonEllis.com. If you've seen a lower advertise price from a competitor's website with the same item in stock, we will beat their price by 110% of the difference. We're with you and want to know about it! Even after your HansonEllis.com purchase, if you see a lower advertised price (including our own sale prices) within 30 days, we'll refund 110% of the difference. Call us last after you find the lowest competitor's price and we will beat it.

 In order to take advantage of our Price Match Guarantee, you must contact support@hansonellis.com or call 1.800.793.3924. Bring it to our attention and we'll gladly beat their price by 110% of the difference. Note: Competitor's price must be verifiable and in stock for customer purchase.


10. What is the conversion rate to U.S. dollars?

HansonEllis use U.S. dollars for all orders. Therefore, order amount will be charged based on U.S. currency. For Currency Conversion, Click Here.


11. How do I install and/or remove HansonEllis Toolbar?

After you complete the download, click setup.exe and follow the directions to install toolbar. To remove a program, go to Start>Program>HansonEllis Toolbar. You can also remove the toolbar though your "Control Panel" and click "Add or Remove Programs". Select the appropriate program to remove and click Remove. Caution: When you click Change or Remove, some programs may be removed without prompting you further.


12. Do you have any affiliate resources I can use to help me get started?

Need more information about affiliate marketing & how it can change your income?
  • ABestWeb - get tips how to make money in their discussion forums. Click Here
  • Revenue - a magazine dedicated to affiliate marketing business model.Click Here

13. Disclaimer

HansonEllis, LLC is not responsible for any defects or damages of any products if it cause any physical injury or health problems. We do our best to inspect all our products for safety. If we find any products that don't meet our safe guidelines, it will be immediately removed. We take the safety of our customer very seriously and will do our best to offer products that are safe. In addition, HansonEllis, LLC is not responsible how the customers may use the items. Use of any item without following safety guidelines will cause injury; especially flammable items, electronic units, glasses, and any metal products. Many other products can cause injury if customers don't take caution. HansonEllis, LLC is not responsible for any damages during shipment from UPS, USPS, FedEx, DHL, or any shipping company. Unfortunately, some packages may contain damaged products that cause injury. Such items may include glass, mirrors, wood, and plastic that can be break during the delivery. Therefore, it is the customers responsibility to be aware of these situations when receiving the merchandise. If you agree to purchase with HansonEllis, LLC, then you agree to all the HansonEllis, LLC terms and conditions. HansonEllis, LLC will hold no responsibility if customers are injured in any way. If you have any questions before purchasing, please contact our sales department for help.

 

  
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toll free 800.793.3924
international 310.328.4175
fax 310.356.4918
support@hansonellis.com
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