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1. When
will my order arrive?
Custom/Personalized favors usually ships within 7-14 working days,
plus ground shipping transit time before arrival. All other products
usually ships within 3-5 working days, plus ground shipping transit
time.
Rush order is available for Custom/Personalized favors and usually ships within
1-7 working days, plus shipping transit time. If your package requires
express air shipping, additional shipping charges will apply.
Otherwise, standard ground shipping transit time is up to 5 working
days. Please call 1.800.793.3924 for Next Day shipping. All orders
are based upon availability.
International orders can not be rushed and may take up to 2-4
weeks before arrival. Tracking numbers are only available for U.S.
deliveries. Customer will be notified if product is on back order.
If you wish to RUSH your order, please email wedding@hansonellis.com
or call 1.800.793.3924 after you completed your online
order. Please provide us the following information so we can process
your order immediately.
1. Purchaser's name:
2. Your order number:
3. Desired arrival date:
2. What are the shipping destinations and S&H cost?
HansonEllis.com ships to U.S. states, Alaska, Hawaii, Puerto Rico,
and most international destinations. Unfortunately, we are unable to
ship to APO/FPO addresses. No candy orders for non-U.S. states.
Standard Shipping & Handling charges for ground shipping starts at
$6.75 per order. Shipment charges are based on quantity, weight and
size of package.
Please note: During the summer and warmer months, orders with
chocolates will require ice-packing. Customers will be notified
of these fees before shipment.
Shipments outside the continental US (Alaska, Hawaii, & Puerto Rico)
will include a surcharge upon delivery. Canadian &
International shipments will include an additional shipping fee
upon shipment. All custom duty & taxes outside the
U.S. are the responsibility of the customers.
Shipping rates are
based on handling fee and carrier selected by HansonEllis. For shipping estimations, go to
www.UPS.com,
www.FedEx.com, and/or
www.usps.com (USPS for
international destinations. Tracking # is only available for U.S.
shipments. All shipments will be delivered by
FedEx, UPS or USPS.
3. What is our exchange and return/refund policy?
We stand behind the quality of all our
products. If you are not satisfied with your purchase or it is not
100% free from defects, you may exchange the merchandise in it's
original packaging. Understandably, special orders, perishable
products including soaps, candles, candy, tea & coffee bags, etc., personalized items
(ribbons and confetti cards), and
products that are made to order (engraved, printed, embossed,
embroidered, hot stamped, etched) by HansonEllis.com can not be exchanged or refunded.
Please review your invoice for accuracy and notify us within 24 hours if necessary changes are needed. Additional fees may apply to personalized orders that are confirmed or completed after 24 hours. To cancel an
order, please call 1.800.793.3924 or e-mail support@hansonellis.com
within 24 hours. If you wish to return the product(s),
we will refund the product's subtotal. Shipping cost will not be
refunded from your original receipt and return shipping is the
responsibility of the customer.
Product(s) must be returned within
14 days upon receiving the merchandise for a refund/exchange.
Products returned after 14 days will include a 20% restocking fee. We do
not accept products after 30 days. You are required to request RMA
(return merchandise authorization) for any returns, exchanges, or
refunds by contacting
support@hansonellis.com or calling 1.800.793.3924. Please note
reason for exchange or return on the invoice. For customer's
protection, insure the package against damage/lost. HansonEllis.com
will not be responsible for lost or damaged packages returned by the
customers. Return package to HansonEllis.com, 2370 W. Carson Street,
#160
Torrance, CA 90501. Allow 7-14 business days after
delivery of your returned merchandise to our facility for refunds or
exchanges to be processed.
4. Engraving Guidelines
It is the customer's responsibility to enter personalized
information correctly. We will personalize all text information
exactly as they appear. Be sure to use correct capitalization for
all letters. Engraving may not appear exactly like it is pictured,
in terms of number of characters. Therefore, we reserve the right to
adjust the font size to fit properly on the engraved area.
5. What payments do we accept?
SHOP SAFE: All credit card orders are securely transmitted to
HansonEllis using GeoTrust. We carefully review orders for accuracy
to protect customers and prevent unauthorized credit card use.
HansonEllis Manually Authorize and Charge credit cards for the
purchased amount, avoiding the automatic authorization and charging.
Your confidence and trust is our priority.
Credit Card:
We accept Visa, MasterCard, American Express, and Discover through a
secure URL. Sites secured by QuickSSL utilizing 128-bit SSL
certificate thereby offering a high level of encryption or security.
SSL
encrypts credit card numbers by scrambling the data into a format
which can only be read by an authorized processor. This means you can rest assured that
communications between your browser and this site's web servers are
private and secure.
We use GeoTrust QuickSSL to
give online consumers and businesses peace of mind.
Optional Payments: We also
accept personal checks, company checks, or money order. You can call
to place an order or complete an order form ( click here)
and mail
it with your payment to HansonEllis.com. Please mail order for to
21143 Hawthorne Blvd. #304, Torrance CA 90503. You will receive an
email after we process your order. Allow 7-14 business days for
check(s) to clear. If you wish to place an order by phone, please call
1.800.793.3924 and a sales representative help you with your order.
Sales tax will only be assessed in the state of California. All
other states, countries are tax-exempt.
6. Do you offer samples?
You can purchase one sample from HansonEllis.com website, standard
S&H charges will apply to your order. We do not personalize samples
with your name(s) and date, but will use a sample template for
personalization, if you wish to add a confetti card or ribbon
personalization. Many of our products require a minimum quantity
(candles, soaps, assorted, theme, glass, & box favors). Rotor
engravable items have no minimum. Please call for assistance if you
are purchasing more than one sample.
7. Do you have a catalog?
Our selection of custom favors is available only on the internet.
With many new products added weekly, our collection of custom favors
and gifts are available only on the internet. Please bookmark our
site to come back later for specials and updates.
8. Do you have a resellers program?
HansonEllis resell program has been moved to
www.rockwellindustry.com.
However, we will continue to serve Advertising Agencies, Marketing
Companies, Corporate Event Representatives, Hotels, and Restaurants
for tremendous savings. Please visit our Corporate page for details.
Click Here!
9. Do we Price Guarantee our products?
We do everything to make sure you don't pay a penny more than you
should for anything you buy at HansonEllis.com. If you've seen a
lower advertise price from a competitor's website with the same item
in stock, we will beat their price by 110% of the difference. We're
with you and want to know about it! Even after your HansonEllis.com
purchase, if you see a lower advertised price (including our own
sale prices) within 30 days, we'll refund 110% of the difference.
Call us last after you find the lowest competitor's price and we
will beat it.
In order to take advantage of our Price Match
Guarantee, you must contact support@hansonellis.com or call
1.800.793.3924. Bring it to our attention and we'll gladly beat
their price by 110% of the difference. Note: Competitor's price must
be verifiable and in stock for customer purchase.
10. What is the conversion rate to U.S. dollars?
HansonEllis use U.S. dollars for all orders. Therefore, order amount
will be charged based on U.S. currency. For Currency Conversion,
Click Here.
11. How do I install and/or remove HansonEllis Toolbar?
After you complete the download, click setup.exe and follow the
directions to install toolbar. To remove a program, go to Start>Program>HansonEllis
Toolbar. You can also remove the toolbar though your "Control Panel" and click
"Add or
Remove Programs". Select the appropriate program to remove and click
Remove. Caution: When you click Change or Remove, some programs may
be removed without prompting you further.
12. Do you have any affiliate resources I can use to help me get
started?
Need more information about affiliate marketing & how it can
change your income?
- ABestWeb - get tips how to make money in their discussion forums.
Click Here
- Revenue - a magazine dedicated to affiliate marketing business
model.
 Click
Here
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