Production time for Custom/Personalized gifts and favors is 7-14 business days before shipment. Allow an additional 3-5 business days for transit time before arrival. Custom/Personalized gifts and favors include products that are assembled, engraved, embroidered, printed, embossed, etched, and hot stamped.
e.g. If you place custom/personalized order on August 1st, our goal is to ship out your order before August 15th upon stock availability. In addition, please include additional 3-5 business days for shipping transit time. Note: If you wish to have a proof or if we did not receive your personalization, it will delay your order beyond the 7-14 business days for production.
If you need your Custom/Personalized order(s) to be Rush, you must contact us via email at email@example.com
or call 1.800.793.3924 to request your date. Rush is only available for U.S. purchases and additional charges may apply.
All other products requiring no custom/personalization usually ships within 3-5 business days, plus ground shipping transit time before arrival.New Items
HansonEllis continues to innovate and add unique products to our online store every year. These items may require additional processing time and will ship upon availability. We will contact you if there are any delays for New Items. Thank you for your patience.
Additional RUSH ORDER shipping fees are applied by your sales representative after your purchase. Shopping cart ONLY calculates standard shipping fees for U.S. destinations. Please email firstname.lastname@example.org or call 1-800-793-3924 to confirm your required delivery date so we can best apply the rush services you need for delivery. Your order will be considered standard if we do not receive an email or call from you to confirm your required delivery date.
All orders are based upon stock availability. If your product is out-of-stock for an unusual amount of time, we will contact you. We make every effort your package(s) will be shipped within a reasonable time, however we are not responsible for the delivery time delay of your package from our third party carriers, such as UPS, FedEx, or USPS. Delay due to our 3rd party carriers is the responsibility of the
customer to call the shipping carrier directly if the customer feel the
package(s) is arriving later than expected. In rare cases, your package may be delayed, damaged, or lost. If your package is damaged or lost by the carrier, we will file a claim with the carrier before shipping a replacement package. Claim must be approved by the carrier before shipping a replacement package. We will not hold ANY responsibilities for UPS, FedEx, USPS, or any carriers due to their error. If you do not receive your package after 5-10 business days from the date of shipment, please contact us immediately so we can best assist you. Delays may also include credit card decline and/or any type of order correction/changes made to your order. To avoid any delivery concerns for your special event, we recommend you order 3-6 months in advance from the required delivery date.
International, Alaska, Hawaii, Puerto Rico, APO/FPO Shipments
If you are using an international credit card and/or your shipping destination is out of the U.S., we can not RUSH your shipping and it may take up to 4 weeks before arrival. Before we can ship your order, our processing department must verify that all your credit card information is correct with the bank that issued the credit card. The address, phone number, and name of card holder must match. In addition, we may contact the card holder directly to verify he/she made the transaction. No other person may use the credit card, except the name of the person on the credit card. We are not responsible for the delay in customs to release your package for any reason. Shipping to APO/FPO address may take up to 4-8 weeks, depending on destination. USPS shipments are not insured and do not have tracking numbers, which is only available for U.S. deliveries. If you request to have your package insured with a tracking number, contact us by submitting a support ticket or call 1.310.878.9429. Get details on international shipping & handling fees. If you need your order sooner than 2 weeks, please notify use immediately so we can assist you. Please read U.S. Shipments information above for further details.
Creating a support ticket for your order status
When contacting us regarding your order status, please provide the following information below. You can create a support ticket on our website by clicking the customer support link. View the progress of your order by clicking the order status tab on the top navigation menu.
1. Purchaser's name:
2. Your order number:
3. Desired arrival date: