What is our 30 day Guarantee?
We stand behind the quality of our products. Non-personalized and/or
non-custom products can be exchanged or returned within 30 days without a
restocking fee. If you are not satisfied with your purchase or it is not 100%
free from defects, you may return or exchange the merchandise in it's original
condition and packaging. HansonEllis will also pay for the return shipping. We
believe in order to have the best possible online shopping experience, our
customers should not have to pay for domestic return shipping.
Understandably, special orders, perishable products including candy, food, tea &
coffee bags, etc., personalized items, and products that are made to order
(engraved, printed, embossed, embroidered, hot stamped, sand etched) by
HansonEllis.com can not be exchanged or refunded. Please review your invoice for
accuracy and notify us within 24 hours if necessary changes are needed for
custom or personalized products. Additional fees may apply to
custom/personalized orders if changes are made after your purchase.
Refund & Exchange
If you wish to receive a refund for your purchase, you can return your order to
our warehouse for a refund. If you wish to exchange your products for something
else on our website, we will charge or credit you the difference based on the
new purchased amount. If you have any questions, just contact our customer
service department and let them know how we can further assist you. Call
1.800.793.3924 or 1.310.878.9429 to receive a RMA# (Return Material
Authorization) from our sales representative for a refund or exchange. Please
keep the merchandise in it's original package and pack properly to prevent
damage.
- Return shipping is FREE only for domestic orders (U.S. states). We will
send you a return shipping label. Just drop it off to your designated
shipping location.
- Products can be return or exchange within 30 days from the receiving
date.
- Products must be in the condition you received them and in original box
and/or packaging.
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