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  22 May 2013 
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 Why is my shopping cart empty?
  1. If you selected the "Remove" input box on the view cart/basket page and clicked "Update Basket", the selected item will be removed from your cart. Clicking the "Back" button on your browser will not restore the product i
 I can not find my order status?
  1. Be sure to use billing email address when search for order.2. Make sure your order is from HansonEllis.com. Your order number should be five or six digits without letters. 3. If you didn't receive an email order confirmation,
 Did not receive order confirmation via email.
  1. Our shopping cart automatically sends your invoice via your billing email. Please be sure to type the correct email you wish to use.2. Be sure to complete the shopping cart checkout process. You will get an invoice number at the end of th
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